Policy Effective September 12, 2023
Summary of how we use your information
We will use your information in order to comply with your requests, correspond with you, administer our competitions and process any wine orders you make with us or with our related companies.
This information will be shared with our related brands.
Where we rely on your consent (such as to send you marketing), you can withdraw this consent at any time.
Information you give us
You provide us with information about yourself when corresponding with us, entering our competitions, buying our wines or when using or registering on our websites. This may include:
- When you transact with us online, over the phone or in person;
- When you enter a promotion or competition conducted by us (including via our websites or through social media sites);
- When you visit and/or register to use one of our websites or when you participate in discussion boards or other social media functions on our websites; or
- When you contact us to request information or support in relation our company, products or services (including about our brands, shares in our company, product quality, visiting our sites or employment opportunities).
If you buy wine from us online for example, we will require you to provide us with your name, address and phone number so we can process your order and deliver your wine to you. We will also require your date of birth to verify that you are of legal drinking age, and your credit card number to process the sale.
Information collected by us and our use of cookies
Apart from the information you give us directly, we also automatically collect information about you when you visit our websites, including through the use of cookies. Cookies are small data files that are downloaded onto your computer when you visit a particular website. The information we collect is:
- Technical information such as your computer’s IP address, hardware type, browser type, device identifier and screen type/resolution
- Any search terms entered on our website; general location data based on your device or IP address
- Any technical errors or exceptions
- And information about your visit such as the products you viewed or searched for, the length of your visit, page load speed, and the pages that you visited.
Cookies help us gather and store information about visitors to our websites. They help our websites remember what you chose on previous pages (to avoid having to re-enter information) and can help us to identify you as a unique visitor, tailor content based on past visitation and provide you with an optimized experience.
Our disclosure of your information
We will not disclose your personal information to third parties unless we have your consent; where we are required or authorized by law to do so, for example to law enforcement agencies;
where third parties appointed by us require access to personal information held by us to perform services (in which case we require these third parties to keep that personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services). The types of third parties we may transfer information to include vendors, service providers, agencies and other partners who globally support our business and help us administer certain activities on our behalf, such as providing technical infrastructure services, marketing services, customer service, data hosting and management services, processing credit card payments services for us, and providing logistics and delivery services to help us deliver our products and services; or to our related companies in order to operate our global business and in accordance with the law.
We may also transfer personal information to a related company or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock.
Contact Us
If you have any questions or concerns about our collection, use or disclosure of personal information, wish to exercise your rights in relation to data protection or you wish to make a complaint in relation to our privacy practices, please contact us. If you have a complaint or concern about how we use your personal data, please contact us in the first instance and we will attempt to resolve the issue as soon as possible.